PLEASE NOTE: UPS and FedEx have suspended their Service Guarantee for all deliveries other than Next Day Air/Overnight and are experiencing delays, which are out of our control. For updates, please visit: UPS Service GuaranteeFedEx Service Guarantee.

HOW TO ORDER

Ordering Process

We make it easy! Order Online ~ By Phone ~ By Email

STEP #1 ~ Select your product. Need help finding the right product? Just let us know what you are looking for and we'll make recommendations. 

STEP #2 ~ Place your order. 

Submit your order online or have us do it for you. We need the following information to begin the order process:

  1. Product description and item number (if known)
  2. Quantity
  3. Your in-hands date
  4. Your mailing address, phone number and telephone number.
  5. The shipping address, if it is different that your address.
  6. Artwork

STEP #3 ~ Artwork & Proofs
TO CREATE YOUR OWN PRINT READY ARTWORK: 
Download the template from the product page or ask us to email a template to you.
Full color printing must be set up in CMYK color mode and submitted as either vector artwork with the fonts converted to curves or a high resolution PDF or JPG file saved at a minimum of 300 dpi at 100% of the print size.  Power Point and Word documents are unacceptable as they are low resolutions files and will print blury. 
Spot Color and Screen Printing requires vector (line) artwork and PMS colors must be provided. Please note that PhotoSop files are not acceptable as it is NOT a vector program. 
Custom Die Cut Products must include a cut line and bleed area and submitted as a vector pdf with the fonts converted to curves. 
Bleeds - Products printed with a bleed must have a bleed area included on the artwork. 

Please check that your artwork has been formatted accurately. We cannot be held responsible for the print quality as a result of formatting errors in customer supplied artwork.

TO HAVE US CREATE YOUR ARTWORK:
We provide 30 minutes of free design work, which is normally adequate for assembling artwork for basic layouts on one panel double sided fans using your logo(s), images and text using our stock fonts. Multi panel (expandable) fans may incure additional costs. We will provide you with an estimate prior to beginning your artwork once we have reviewed the complexity of your job.

PROOFS:
No order goes to production until we have received your written proof approval. You will receive an email with a link to view and approve or request changes to your proof online. If changes are requested you will receive a new proof. Verbal approvals are not allowed.

STEP #4 ~ Payment
Payment is required prior to production. You can submit payment with your online order or we will email you an invoice that will have a link to pay online. We take all major credit cards. Please let us know if you will be paying via PayPal and a separate PayPal invoice will be sent. IMPORTANT: Online orders do not include tax (California only) or shipping and some products are subject to an over/under run allowance of up to 5% and charged accordingly after the order has shipped. The credit card used for payment will be charged or credited for the difference after the order ships.

STEP #5 ~ Production & Shipping
Once we receive your artwork proof approval and payment has been processed, your order will be sent to the production department. Production normally begins the day after the receive the order. Delays in artwork proof approvals, payments or payment issues will delay production and shipping. 

Shipments are picked up by the carriers in the evening, therefore, you will receive your shipper tracking number the morning after.


ECLIPSE MARKETING GROUP
(800) 680-0378
2907 Shelter Island Drive, Suite 105
San Diego, CA 92106

ECLIPSEMKTG.COM
FANPRINTER.COM
CUSTOMWINEBAGS.COM
CUSTOMPRINTEDFANS.COM

Copyright 2016, www.customprintedfans.com

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