~ How To Order ~

We make ordering a breeze! Order Online - By Phone - By Email.

Step 1.
Place Your Order  
               
 Order online or Contact Us for a quote or if you need help finding a product.

Step 2.
Artwork & Proof Approval
                
Submit your own artwork or let us create it for you. We will email you an electronic proof for your approval prior to printing.

Step 3.
Delivery  
               
Your order will be shipped in the method you request to meet your delivery date.

Ordering Process
Need help finding the right product? Just let us know what you are looking for and we'll make recommendations. 

STEP 1. Place your order. Please note: Some products require a custom quote and cannot be ordered through our website. 

Submit your order online or have us do it for you. 
We need the following information to begin the order process:

1. Product description and item number (if known)
2. Quantity
3. Your in-hands date
4. Your mailing address, phone number and telephone number.
5. The shipping address, if it is different that your address.
6. Artwork

STEP 2. Artwork & Proofs
TO CREATE YOUR OWN PRINT READY ARTWORK: 

• Download the template from the product page or ask us to email a template to you.
• Full Color printing must be set up in CMYK color mode and submitted as either vector artwork with the fonts converted to curves or a high resolution PDF or JPG file saved at a minimum of 300 dpi at 100% of the print size.  Power Point and Word documents are not acceptable as they are low resolutions files and will print blury. 
• Spot Color and Screen Printing require vector (line) artwork and PMS colors must be provided.  PhotoShop, jpg, png, Word, PowerPoint and SVG files are not acceptable files when vector artwork is required.
• Custom Die Cut Products must include a cut line and bleed area and submitted as a vector pdf with the fonts converted to curves. 
• Bleeds - Products printed with a bleed must have a bleed area included on the artwork. 

Please check that your artwork has been formatted accurately. We cannot be held responsible for the print quality as a result of formatting errors in customer supplied artwork.

TO HAVE US CREATE YOUR ARTWORK:
We provide 30 minutes of free design work, which is normally adequate for assembling artwork for basic layouts on one panel double sided fans using your logo(s), images and text using our stock fonts. Multi panel (expandable) fans may incure additional costs. We will provide you with an estimate prior to beginning your artwork once we have reviewed the complexity of your job.

PROOFS:
No order goes to production until we have received your written proof approval. You will receive an email with a link to view and approve or request changes to your proof online. Please check your proof carefully. If changes are requested you will receive a new proof. Verbal approvals are not allowed.

STEP 3. Production & Shipping
Once we receive your artwork proof approval and payment has been processed, your order will be sent to the production department. Production normally begins the next business day. Delays in proof approvals, payment or order changes will delay production and shipping. 

Shipments are picked up by the carriers in the evening, therefore, you will receive your shipper tracking number the morning after.